Thank you for your purchase from HUAIS. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may return it to us for a full refund, store credit, or exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within fourteen (14) days of the received date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@huais.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Proof of Purchase, Original Packaging, Unopened Product, then mail your return to the following address:

HUAIS

Attn: Returns

RMA #

Butterley Street, Leeds, LS10 1, United Kingdom

Leeds, LS10 1 LS10 1

United Kingdom

Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least twenty-one (21) days from receiving your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please get in touch with us at the contact details below to arrange a refund or exchange.

Please Note, Sale items are FINAL SALE and cannot be returned.

Questions

If you have any questions concerning our return policy, please contact us at:

info@huais.co.uk