Refund policy
Thank you for shopping with Huais. If you're not completely satisfied with your order, we're here to help. Please review our policy below.
🕒 Return Window
You have 14 days from the date you receive your order to request a return.
✅ Return Conditions
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must be in the original sealed packaging.
- Perfumes must be unopened and sealed due to hygiene reasons.
- Items that are opened or used cannot be returned, unless faulty.
To request a return, please email us at info@huais.co.uk with your order number and reason for return. Do not send items back without contacting us first.
🔁 Change of Mind Returns
- If you're returning an item because you changed your mind, return postage is your responsibility.
- We deduct £2.99 per order to cover return processing and shipping costs.
- The original shipping fee (if any) is non-refundable.
⚠️ Faulty, Damaged, or Incorrect Items
If your item arrives damaged, faulty, or you received the wrong product:
- Please contact us at info@huais.co.uk within 7 days of delivery.
- We’ll cover return postage and issue a full refund, including any original delivery charges.
🚫 Non-Returnable Items
We cannot accept returns if:
- The item has been opened or used (unless faulty).
- The item is not in its original sealed packaging.
- The return request is made after 14 days.
💳 Refund Process
Once we receive and inspect your return, we will notify you by email.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- If the return is not eligible, we will notify you and return the item to you.
If you have any questions, please contact us at info@huais.co.uk — we're happy to help!